Mauro Litsure is a User Experience Designer for Moza Banco, a leading award-winning Mozambican bank providing innovative financial services to the public and private sectors. As a UX Designer, his work focuses on transforming digital product development from an inside-out to outside-in approach where user research is at the heart of product design and decision making, to provide the best possible customer experience.
Mauro has previously enjoyed stints in software development and business analysis where he has deployed digital solutions that have enabled financial inclusion for the unbanked as well as increased financial service offerings.
Mauro had his first contact with the so-called “customers’ experience” 20 years ago when he had a short school summer holiday internship as a salesperson for a book and gift shop in Maputo. This was most probably the beginning of what today has made him embrace his current role. Over the last three years, he has made it a purpose to instil and promote a design-driven culture in corporate and the community, having himself chased and found his passion over a 15+ year exposure to product development. He hopes that his own journey can inspire and trigger that moment of insight that helps others to not only find their passion but as well turn it into a meaningful purpose.
Overcoming challenges to instill a design-driven culture in corporate with the objective of connecting different business units towards a common goal of placing the user at the heart of product development.