Janaki Kumar is the Head of Design at JP Morgan Chase’s Commercial Bank, USA where she and her team combine Fintech and Proptech with best in class user experience to delight customers. Her mission is to humanize financial services by re-imagining the end to end customer experience, and to spark a culture of innovation at the bank.
Prior to JP Morgan Chase, Janaki was the head of the Design and Co-Innovation Center at SAP Labs, Palo Alto, where, she delivered award-winning products and services that help businesses transform the way they work. She enjoys building, coaching and inspiring high-performance design teams, leveraging design-thinking, customer empathy, and co-innovation.
She co-authored the book Gamification at Work – Designing Engaging Business Software. She was a speaker at a TEDx conference and a co-instructor at Stanford’s Graduate School Business LEAD course on Customer Experience Design: A Neuroscience Perspective. She is an inventor on over 20 patents. She has a Masters in Information Systems from Boston University, and attended the Executive Leadership Program at Stanford University.
Janaki was named a Women of Influence by the Silicon Valley Business Journal in 2016.
Covid is obviously an unfortunate and terrible crisis for humanity. And it has affected us all in so many ways. For example, it has accelerated secular trends. One such trend is digital adoption by customers and the corresponding digital transformation by organisations. In this talk Janaki Kumar will reflect on what this means for designers. She will share 5 tips for designers to elevate impact, during this time, and beyond.
In today’s challenging times, organizations need creativity and innovation more than ever. However, creating a culture of innovation does not happen overnight.Most organizations are structured for problem solving and streamlined execution. However, to be innovative, businesses need to tap into their creativity, and nurture a customer-centered, design-led culture as well. In this talk Sam Yen and Janaki Kumar will share their personal experience scaling design-led innovation in large organizations. They will share their observations of the four common stages in the innovation journey, provide actionable insights to make progress, and pitfalls to avoid.